Privacy Policy

Last Updated: November 29, 2024

Introduction

VetPin (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our smart recording pen and mobile applications (iOS and Android) (collectively, the “Services”), visit our website at https://pin.vet/, or interact with us in any way.

Please read this Privacy Policy carefully before using our Services. By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Personal Information

We collect the following types of personal information:

• Basic Information: Name, email address, contact information
• Account Information: User credentials, account settings
• Device Information: Device ID, operating system, hardware model
• Usage Information: How you use our Services, including recording patterns and interaction with features
• Audio Recordings: Voice recordings you create using our smart recording pen
• Transcription Data: Text generated from your audio recordings
• Medical Information: Medical conversation summaries and structured data derived from your recordings

2. Automatically Collected Information

When you use our Services, we automatically collect:

• Log data
• Device information
• Usage statistics
• Performance data
• Location information (if permitted)

How We Use Your Information

We use your information for the following purposes:

1. Provide Our Services:

   • Convert your audio recordings to text
   • Generate SOAP summaries
   • Process and structure medical data
   • Maintain and improve our Services

2. Service Improvement:

   • Train and fine-tune our AI models
   • Develop specialty-specific knowledge bases
   • Enhance transcription accuracy
   • Improve user experience

3. Communication:

   • Respond to your inquiries
   • Send service updates
   • Provide customer support

Data Storage and Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure cloud infrastructure
• Regular security audits
• Access controls and authentication
• Regular backup procedures

Data Sharing and Disclosure

We may share your information with:

1. Service Providers: Third-party vendors who assist in providing our Services
2. AI Model Providers: For processing transcriptions and generating summaries
3. Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of certain data processing activities
• Withdraw consent

To exercise these rights, contact us at [email protected].

Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect information from children under 13.

International Data Transfers

We may transfer your information to servers located outside your country. By using our Services, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: [email protected] Website: https://pin.vet/

Governing Law

This Privacy Policy is governed by the laws of the United States.